Natural Gas Leaks, Odors or Emergencies

Contact Us

At Chattanooga Gas, our goal is to make every customer experience an outstanding one. Whether you’re calling with a simple question about your service or to report an emergency, you’ll talk to someone who’s prompt, professional and courteous, regardless of whether you talk to us on the phone or email us.

Here’s how to get in touch with us:

Report Leaks, Odors and Emergencies

Call 1-866-643-4170. We’re here 24 hours a day. (Y hablamos español.)

Payment Mailing Addresses
Customer bill payments can be mailed to:

Regular Payment Mailing Address
Chattanooga Gas
P.O. Box 59004
Knoxville, TN 37950

Overnight Remitance Payment Mailing Address
Chattanooga Gas
1st TN Bank Operations
ATTN: Barbara Rigsby
1638 Robert C. Jackson
Maryville, TN 37802  
           

Call Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 8 p.m., Monday through Friday.

To reach us by phone, call 1-866-643-4168. (Y hablamos español.)

You can fax us toll-free at 1-800-442-1427.

You can email our Customer Care Center at cgccustomercare@aglresources.com.

**IMPORTANT --  DO NOT email us regarding a possible leak or natural gas emergency, instead please call 1-866-643-4170 away from the possible leak. 

Our mailing address is:

Chattanooga Gas Customer Care
P.O. Box 4569
Dept. 6250
Atlanta, GA 30302-4569

Call Before You Dig
Even with small projects, like planting trees and shrubs, the law requires you to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. Just dial 811 – or 1-800-351-1111 – to reach Tennessee One Call.

Get Information About Our Company

To get general information about Chattanooga Gas, contact our parent company by calling 404-584-4000, or write to:

AGL Resources Inc.
P.O. Box 4569
Atlanta, GA 30302-4569

Only members of the news media may contact the communications department:

Kristie Benson, 404-584-3167
Annette Martinez, 630-388-2781

Our speakers’ bureau can provide Chattanooga Gas experts to talk to school groups, civic organizations and other groups. Topics we can cover include safety, careers in the natural gas industry, conservation tips and the advantages of gas appliances. Just call 757-616-7510.

To give us feedback about our Web site, send an e-mail to corpcomm@aglresources.com.