Automated Meter ReadingIn support of our commitment to quality customer service, beginning in October, Chattanooga Gas will install automated meter reading (AMR) devices on customers’ natural gas meters over the next few months.
The AMR technology will allow Chattanooga Gas to read your meter remotely; however, we may need access to your property occasionally for maintenance. AMR cuts down on meter re-reads and the need to estimate bills.
Most customers will not have to be home when a Chattanooga Gas employee or contractor on behalf of the company comes to install the AMR device. If your natural gas meter is not easily accessible, a Chattanooga Gas representative will contact you or a door hanger will be left at your residence with a number to call at your convenience to make an appointment for installation.
Note that installation is free and does not require the interruption of gas service unless it is determined that meter replacement is necessary.
How Does It Work?
A small, battery-powered radio transmitter is installed on the natural gas meter. Once the transmitter is installed, we will be able to read your meter from a special handheld or vehicle device.
A meter reader walks by your home or a vehicle drives by with the device that receives a signal from the transmitter with the meter reading data. Once the data is collected, it is processed through our billing system.
Why Automated Meter Reading?
Automated meter reading is convenient and reliable. There’s no need to be home when we come to read your meter, which means no more appointments! It also eliminates the need for estimated bills – you are charged for the exact amount of natural gas your home or business consumes.