What To Do If You Suspect A Gas Leak

November 27, 2001

Look, Listen and Smell…Important Steps to Gas Safety 


While natural gas is a very safe and energy efficient fuel, consumers must be aware of and alert to the potential danger of gas leaks. Chattanooga Gas Company conducts an ongoing safety campaign to educate consumers about the odor of natural gas and necessary steps to take if a gas leak is suspected.

"It is very important for all natural gas customers to know what to do in the event of a gas leak," said Larry Buie, general manager of Chattanooga Gas Company. "Educating consumers about natural gas safety is one of our top priorities."

Where to call for gas leaks
If customers suspect a gas leak, they should call Chattanooga Gas Company at 1-877-427-4321.

Gas Leaks: What to do
Since natural gas has no odor of its own, chemical odorants are added to the gas so that it can be detected in the event of a leak. This odor is commonly described as a rotten egg smell. It is important to note that natural gas is non-toxic, but it can be dangerous since it is combustible.

If a gas odor is detected, leave the premises immediately and call Chattanooga Gas Company's 24-hour Emergency Gas Leak number immediately. Some important things to remember when evacuating:

• Do not attempt to locate the gas leak.
• Open doors and windows if it is possible to do so quickly and easily.
• Do not turn lights on or off or unplug electrical appliances.
• Stay away from the house - or location in question - until declared safe to return by Chattanooga Gas Company representatives.

Safety tips about carbon monoxide
Carbon monoxide is a highly poisonous gas and has no odor, taste or color. Warning signs include any unusual behavior in gas appliances or a yellowish-color flame on a gas appliance burner.

If natural gas appliances are not maintained, adjusted and operated properly, they could produce carbon monoxide. A licensed professional should inspect appliances annually to insure safe operation. An inspection will accomplish the following:

• Make sure the appliance is installed properly and that it is in good working condition.
• Insure that there is enough fresh air circulating for the fuel to burn properly.
• Check that vents are in good condition and are not blocked with debris.