A name given to an account to help to quickly identify – i.e., Mom’s Account, Rental Home Account, etc.
A ten digit system-generated number used to identify a natural gas account.
The state of a natural gas account for a specific service address.
Bank Account Number
The number used to identify a specific financial institution account.
An electronic snapshot of a paper bill.
A measure of the quantity of gas that is one hundred cubic feet of gas or 100,000 British Thermal Units (BTUs).
The name associated with a certain natural gas account.
Identifies an account as residential, commercial or industrial.
The payment was deleted. Payments under this tab cannot be edited or deleted.
The number of days within a meter reading cycle used to calculate the bill.
The date your payment is due without incurring late charges, etc.
Programs developed to provide help in paying the energy bills of those customers in need. Additional dollars received in the amounts of $1, $2, $5, $10, $15 or $20 over a customer's amount due will post as a contribution to a specific program supported by our company.
All other amounts paid above the amount due appear as a credit to the account.
Favorite Account Number
The natural gas account chosen by a customer with multiple accounts as the default account.
Heating Degree Days
A weather measurement used to estimate the energy requirement for heating a home. Heating degree days are calculated as how much colder the average daily temperature is than 65 degrees F., the outdoor temperature that will trigger a typical homeowner to turn on the furnace to warm a home. Example: a day with an average temperature of 60 degrees equals a day with five HDD (65 F – 60 F).
The address where the customer receives billing information and/or correspondence. The mailing address is often the service address.
A four to nine digit number used to identify a natural gas meter providing service to a premise. Some meter numbers are alphanumeric. Also used as a validation code for set-up of online account management.
A measurement of the consumption taken from the meter at a specific service address.
The state of a natural gas meter assigned to a specific service address.
Next Reading Date
The next date the natural gas meter is scheduled to be read.
Used to gain access to the system. Passwords must be six to twenty characters and contain one number. Passwords are case sensitive.
The amount paid on an account.
The date a payment was posted to a natural gas account.
Payments made for a future day. Payments can be edited or deleted up to one day before the scheduled payment date.
Price for Natural Gas
The actual cost of the natural gas consumed, a direct pass through with no mark-up.
Payments made on current day. Payments cannot be edited or deleted.
An explanation of the method used to read a specific natural gas meter.
A nine digit bank code that appears on the bottom of a check and identifies the financial institution from which it is drawn.
Sometimes referred to as premise address. It identifies the location of where natural gas service is provided.
The status of an account could be the following:
Active – account is on and active at the premise
Final – service is inactive with an outstanding balance on the account
A unit of heating value equivalent to 100,000 British Thermal Units (BTUs).
The total amount due on the account which will include all charges and/or credits for a specific billing period.
Used to identify a user. Your User Id must be unique and contain up to 20 characters.
Usage refers to the amount of natural gas used. Meter usage is usually measured by cubic feet or therms.