Chattanooga, Tenn. – July 1, 2019 – The business customers of Chattanooga Gas have ranked the utility as being one of the most Trusted Business Partners in the utility industry for 2019, according to a Cogent Syndicated study by Escalent, formerly Market Strategies International. As one of the Top 20 business partners across the U. S., Chattanooga Gas continues to be an industry leader in business customer engagement and satisfaction.
The Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Business study from Escalent, a top human behavior and analytics firm, measures overall business customer engagement performance based on three core components – brand trust, product experience and service satisfaction. Among the study’s six components that make up the Brand Trust index, Business Community Support saw the greatest increase. Escalent conducted the survey from among 12,000 utility business customers who responded to the web-based survey of the 78 largest electric, natural gas and combination utility companies across the country.
This is the first year that Chattanooga Gas has participated in this study, ranking second among all utilities and first in the south region.
It is an honor that our employees are nationally recognized and received this award for their efforts to meet the energy needs of customers and businesses in the communities we serve,” said Bryan Batson, president of Chattanooga Gas. “We will continue to focus on our commitment to provide exceptional customer experience by delivering clean, safe and reliable and affordable natural gas service.”
For more information about Chattanooga Gas, visit chattanoogagas.com.
About Chattanooga Gas
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 66,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, please see chattanoogagas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
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