Chattanooga, Tenn. – Dec. 20, 2019 – As part of its commitment to providing natural gas customers with best-in-class service utilizing innovative technology, Chattanooga Gas is enhancing its ability to quickly and directly reach customers by leveraging mobile phone technology.
Chattanooga Gas is introducing “Keep Me Informed” or KMI, a new communications platform that proactively provides status updates to residential customers about their scheduled appointments through text messages. When scheduling certain types of service appointments, such as new service connections, Chattanooga Gas customers will now be able to opt-in to receive text messages to keep them informed of the status of their appointment.
“As the technology available to us grows and evolves, we are continually assessing what we offer customers in order to deliver the best service possible,” said Bryan Batson, president of Chattanooga Gas. “Keep Me Informed enables Chattanooga Gas to provide our customers with the timely information they need to manage their busy days.”
Customers whose appointments are covered by KMI will receive a confirmation text after a new service connection appointment is scheduled and receive a reminder message the day before and the day of their scheduled appointment. The KMI system will also send a text alerting the customer that the technician is on the way. Once work is complete, customers will be notified through a final text, which will include a link for them to complete a customer satisfaction survey.
The KMI text messages are currently being used for new service appointments, with plans to expand the service to other appointment types in the near future. For more information on KMI, call our Customer Care Center at 1-866-643-4168.
###
About Chattanooga Gas
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 66,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, please see chattanoogagas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
Media Contact:
Mekka Parish
Media Line: 404-584-4165 | c: 404-387-8067 | msparish@southernco.com