Chattanooga, Tenn. – July 11, 2024 – Chattanooga Gas has been recognized as a 'Most Trusted Utility Brand' among U.S. residential customers for a third year in a row by Escalent, a leading advisory firm specializing in human behavior and data analytics. Escalent also named Chattanooga Gas among residential utilities that is “Easiest to do Business With” in 2023 and 2024. Additionally, Chattanooga Gas was named a Residential and Business Customer Champion in 2023.
“Building trusting relationships with our customers is a business imperative,“ says Pedro Cherry, president and CEO of Chattanooga Gas. “Receiving this accolade for the third consecutive year demonstrates the solid rapport we've established with them and their belief in our commitment to uplifting communities and providing clean, safe, reliable, and affordable natural gas when they need it most.”
Escalent surveyed approximately 60,000 customers from the country’s 140 largest electric, natural gas and natural gas/electric companies. Utilities were scored in key areas including safety, reliability, reputation, customer service, and environmental focus.
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Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 70,500 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, visit chattanoogagas.com.
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