Chattanooga Gas named “Customer Champion” for effectively engaging customers to help manage energy use

Chattanooga – December 14, 2022 – Chattanooga Gas has been named a 2022 Customer Champion by Escalent, a top human behavior and analytics advisory firm, leading a group of electric and natural gas utilities that has successfully communicated with customers to help them find support in managing their energy use through engaged customer relationships.

This is the first time Chattanooga Gas has earned the Customer Champion designation.

According to Escalent, the 2022 Customer Champion utilities are focused on clear communications about customer programs and are helping their customers find offerings that meet needs around managing bills. Also, unlike the industry as a whole, these utilities are sharing messaging around how to lower energy consumption that maintains a high degree of perceived accuracy and clarity.

“Our team at Chattanooga Gas takes great pride in engaging our customers to ensure they have the resources needed to manage their energy use,” said Pedro Cherry, president and CEO of Chattanooga Gas. “This recognition is a testament to our focus to keep customers at the center of everything we do.” 

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