Chattanooga – December 14, 2022 – Chattanooga Gas has been named a 2022 Customer Champion by Escalent, a top human behavior and analytics advisory firm, leading a group of electric and natural gas utilities that has successfully communicated with customers to help them find support in managing their energy use through engaged customer relationships.
This is the first time Chattanooga Gas has earned the Customer Champion designation.
According to Escalent, the 2022 Customer Champion utilities are focused on clear communications about customer programs and are helping their customers find offerings that meet needs around managing bills. Also, unlike the industry as a whole, these utilities are sharing messaging around how to lower energy consumption that maintains a high degree of perceived accuracy and clarity.
“Our team at Chattanooga Gas takes great pride in engaging our customers to ensure they have the resources needed to manage their energy use,” said Pedro Cherry, president and CEO of Chattanooga Gas. “This recognition is a testament to our focus to keep customers at the center of everything we do.”
About Chattanooga Gas
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 68,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, visit chattanoogagas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 666,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.