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Due to system upgrades, the chat feature is temporarily unavailable. 

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Due to system upgrades, the chat feature is temporarily unavailable. Our customer contact center is experiencing unusually high call volumes leading to long hold times.

Avoid the wait and choose from the list of residential and business self-service on our Contact Us page. You can also email us at G2CGCCustomerCare@southernco.com. Please be assured we are working hard to reduce wait times and get back to you as soon as possible. We look forward to serving you!

Billing and Payment Options
Billing and Payment Options

Billing and Payment Options

Piggybank We heard you and have eliminated all convenience fees for checking and savings account payments.

View Payment Fees

Bill Payment Options

For your convenience, choose from one of the following ways to receive a paperless version of your bill through:

  • Mobile Wallet: Receive and pay your bill through your smartphone's mobile wallet - Apple Wallet (iPhone) or Google Pay (Android). 
  • My Account: Receive an email when your bill is ready to view and pay online through My Account. Username and password required. 

    This online bill management and payment tool allows you to: 

    • Enroll in paperless billing, AutoPay and the Budget Plan.
    • Establish payment arrangements.
    • View your bill and payment history, natural gas usage and past meter readings.
    • Chat with a customer service representative.

    Budget Plan. Even out the seasonal highs and lows of your natural gas bill by enrolling in our Budget Plan. Enroll in the Budget Plan with AutoPay and paperless billing for even more convenience.

    AutoPay. Safely and conveniently have your bill payment automatically deducted from your bank account or credit card each month for free. If you choose to use AutoPay with your credit card you will automatically be enrolled in paperless billing. Please note it may take a billing cycle or two after you enroll for AutoPay to be set up on your account.

    Gift Payment. Give the gift of warmth by making a gift payment toward someone’s Virginia Natural Gas bill! Fill in, print and mail the gift payment form or call us at 866.643.4170.

Fraud Protection

Fraud Protection

Your personal safety and financial security are important! Learn how to avoid utility scams.

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Payment Locations

Enter your zip code below to find a payment location in your area.

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