Tennessee Information Protection Act Policy

This policy explains how we may process your information. It may be amended or updated from time to time, so please check it regularly for updates.

Effective Date: June 3, 2025

1. SCOPE OF THIS PRIVACY POLICY

Chattanooga Gas Company (“CGC,” “Chattanooga Gas,” “us,” “we,” or “our”) is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to residential, commercial, and industrial customers in southeast Tennessee. This privacy policy (“Privacy Policy”) is designed to assist you in understanding how we collect, use, share, safeguard, and retain the Personal Information (defined below) pertaining to individuals with whom we interact in the context of our residential services, whether they be the property owner or a tenant (the “Consumers”).

Request Your Data

You can request a copy of your personal information that we have collected including where it is disclosed, or request to delete your personal information, subject to exclusions under the law.

Request Now

How to Contact Us

If you would like to make a request with regard to the personally identifiable information we hold about you, please use the following link.

You may also call us at the following toll-free number: 866.643.4168

2. PERSONAL INFORMATION

Tennessee law defines “Personal Information” as any information that is linked or reasonably linkable to an identified or identifiable natural person. However, Tennessee law exempts certain types of information from the definition including, without limitation, publicly available information and de-identified or aggregate consumer information.

3. CGC’S PROCESSING AND USE OF PERSONAL INFORMATION

The table below sets forth the categories of Personal Information that CGC processes about consumers and the purpose for which such Personal Information is processed.

Category of Personal Information Processed

Examples of Information Elements Collected

Processing Purpose

Personal Identifiers

Name

Mailing address

IP address

Email address

Phone numbers

Social Security Number

Other government identification information

Account number

Customer ID

Providing services to Consumers
Maintaining and servicing Consumer accounts, providing customer service, processing or fulfilling transactions, verifying information, billing Consumers and fulfilling Consumers’ payment of accounts
Responding to Consumer inquiries and requests
Delivering content and informing Consumers about our services
Detecting security incidents, protecting against malicious, deceptive fraudulent or illegal activity
Performing short-term, transient internal use
Responding to or defending against subpoenas, court orders, or other legal process
Establishing or exercising our legal rights
Complying with applicable law
Maintaining our website
Better understanding our website visitors
Tracking performance and optimizing website performance

Commercial Information

Records of services purchased

Providing services to Consumers, maintaining or servicing Consumer accounts, providing customer service, verifying information, billing Consumers, processing payments
To respond to Consumer inquiries and requests Auditing interactions and transactions
Short-term, transient internal use
To respond to or defend against subpoenas, court orders, or other legal process
To establish or exercise our legal rights
To otherwise comply with applicable law

Electronic Network Activity

IP address

Device brand, model and name, browser information, operating system, platform version, screen resolution and preferred language

Performance data and interactions information (e.g., where a website visitor clicks, scrolls, moves in between pages, time spent per visit, cumulative time spent across all usage, frequency of usage, features used, buttons clicked, actions taken and frequency of each)

For bug and performance tracking and to optimize CGC’s website
Internal research for technological development
Better understanding our website visitors
Detecting security incidents, protecting against malicious, deceptive fraudulent or illegal activity
Short-term, transient internal use
To respond to or defend against subpoenas, court orders, or other legal process
To establish or exercise our legal rights
To otherwise comply with applicable law

Other Personal Information

Date of birth

Financial account information

Credit card information

CGC website username and password

Credit report information

Providing services to Consumers
Determining a Consumer’s ability to pay on an account
Billing Consumers
Facilitating Consumer’s payment on accounts
Complying with applicable law
Detecting security incidents, protecting against malicious, deceptive fraudulent or illegal activity
To establish or exercise our legal rights

Personal Information We Collect about Website Visitors:

Information Website Visitors directly provide: When a Consumer visits our website, they may (but are not required to) submit information to us through our various service request forms. The information collected through such forms includes some of the information listed in the table above. Chattanooga Gas uses the Personal Information that website visitors provide through our web forms in order to provide services to Consumers and to respond to Consumer inquiries and requests. We do not sell or share this information, and we do not provide this information to anyone other than our vendors in the context of their performing services for us. Occasionally, CGC may invite Consumers to complete online surveys. These surveys help us better serve website visitors and improve the usefulness of our website and services. In conducting these surveys, we may ask for some of the Personal Information listed in the table above.

Information collected via cookies and similar technologies: When website visitors visit CGC’s website, our goal is to make the experience simple and effective. To that end, we use text files, known as cookies, to track information about the use of our website. A cookie is a text file that a website stores on a visitor’s computer to enable recognition of that visitor’s computer each time they return. In addition, certain website pages contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). As a website visitor navigates through and interacts with our website, the web beacons and cookies automatically collect certain information about the website visitor’s equipment, browsing actions and patterns using these cookies. This may include information about: (i) their IP address and browser information; (ii) the general location from which they access our website; (iii) the pages accessed on our website and time spent on our website; and (iv) how the website visitor reached our website (e.g., web searches, directly using our website URL, or third party referrals or hyperlinks.)

We use log files to store the data that is collected through web beacons. Chattanooga Gas also uses third party web beacons to help manage online advertising. These web beacons are provided by our ad management partners and enable our partners to recognize a website visitor’s web browser, which in turn enables us to learn which of our advertisements bring users to our website.

Please note that CGC utilizes Google Analytics 4 (“GA4”), including the following GA4 Advertising Features: Remarketing and Search Console. GA4 Advertising Features allows Google Analytics to collect data about website visitor traffic via Google advertising cookies and identifiers. Chattanooga Gas uses this information to understand which of our ads are drawing people to our website and to segment website visitors based on various factors. If you want to learn more about how Google uses the information transmitted from CGC’s website, please review Google’s Privacy Terms and Google’s My Ad Center Help. If you want to prevent your Personal Information from being used by Google Analytics, visit the Google Analytics Opt-out Browser Add-on Download Page.

4. PERSONAL INFORMATION CGC SHARES WITH THIRD PARTIES

Chattanooga Gas shares the Personal Information we collect about Consumers with trusted entities to improve, protect and support our business. For instance, CGC may disclose Personal Information: (i) to service providers (e.g., technology providers, payment processors, collection agencies, consumer authentication providers, business advisors, auditors, etc.); (ii) to potential investors in the business, and; (iii) if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation (e.g., government agencies); (b) protect and defend our rights or property; or (c) protect the rights, property, or safety of others. Chattanooga Gas requires our service providers to process Personal Information strictly in accordance with our instructions. We bind those service providers to whom we disclose Personal Information to contractual privacy and security obligations consistent with this Privacy Policy and applicable laws.

The table below sets forth the categories of Personal Information that CGC shares with third parties and the categories of third parties with whom the Personal Information is shared.

Category of Personal Information

Is the Personal Information Shared with Third Parties

Categories of Third Parties with Whom Shared

Personal Identifiers

Service providers
State regulatory bodies

Commercial Information

Service providers
State regulatory bodies

Electronic Network Activity

Other Personal Information

Service providers
State regulatory bodies

5. CONSUMER RIGHTS

Tennessee law gives Tennessee Consumers certain rights as it relates to the Personal Information that a business processes about them. Those rights may be exercised free of charge, up to twice annually, and include the following:

Right to Know What Personal Information Is Processed and Right to Access: Tennessee Consumers have the right to confirm whether or not CGC processes Personal Information about them and to access that Personal Information. Before providing such Personal Information to you, CGC must verify your identity.
Right to Correct Inaccurate Personal Information: Tennessee Consumers have the right to request that CGC correct any inaccuracies in their Personal Information. Before correcting Personal Information in response to your request, CGC must verify your identity.
Right to Request Deletion of Personal Information: Tennessee Consumers have the right to request that CGC delete any Personal Information provided to us by the Consumer or otherwise obtained about the Consumer. Before deleting Personal Information in response to your request, CGC must verify your identity.
Right to Receive a Portable Copy of Personal Information: With respect to Personal Information that the Consumer previously provided to CGC that CGC processes by automated means, and to the extent technically feasible, Tennessee Consumers have the right to obtain a portable copy of such Personal Information in a format that allows the Consumer to transmit the Personal Information to another entity without hindrance. Before providing such Personal Information to you, CGC must verify your identity.
Right to Opt Out of the Processing of Personal Information: Tennessee Consumers have the right to opt out of CGC’s processing of their Personal Information for the following purposes: (i) targeted advertising; (ii) for sale; or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects on the Consumer. Chattanooga Gas does not process Personal Information for any of these purposes.

Method to Submit Requests
If you wish to exercise any of your rights (as described above), you may do so by calling CGC at the following toll-free telephone number, 866.643.4168 or by submitting a request form. A legal guardian of a Consumer may invoke these rights on behalf of the Consumer.

Chattanooga Gas will confirm receipt of your request within 45 days of receiving your request. In the event we need additional time to respond, CGC will inform you of that within the initial 45-day period.

Process to Appeal
If CGC refuses to take action on your Consumer request, we will notify you of that fact and you may appeal our decision within a reasonable period of time after receiving notice. An appeal can be submitted at the following toll-free telephone number, 866.643.4168 or by emailing us at G2CGCCREDITGP@southernco.com. Within 60 days of your appeal, CGC will inform you in writing of any action taken or not taken in response to the appeal. You then have the right to file a complaint with the Tennessee Attorney General at: https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html.

6. CGC’S RETENTION OF PERSONAL INFORMATION

Chattanooga Gas retains Personal Information in accordance with our record retention policies. In general, CGC retains Personal Information as long as necessary to fulfill the purpose(s) for which it was collected, including legal, accounting, and reporting requirements or as otherwise set forth under applicable law.

7. CHILDREN’S PRIVACY

The services CGC offers are not directed to children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13. If we become aware that we inadvertently received Personal Information about an individual under the age of 13, we will delete the information from our records.

8. HOW WE PROTECT PERSONAL INFORMATION

Chattanooga Gas maintains administrative, technical and physical safeguards designed to protect against unauthorized access to, disclosure, use, alteration and destruction of the Personal Information we collect. We update and assess our security controls on a regular basis. We also make our personnel aware of the importance of confidentiality, security and privacy and limit our personnel’s access to Personal Information to only those employees who require access based on their job duties. Chattanooga Gas stores electronic information in its customer information system in the United States.

Unfortunately, no transmission over the Internet or method of electronic storage is guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of such information, and any such information provided by or through our website is at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.

9. UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our business practices. The “Effective Date” at the beginning of this Privacy Policy reflects the last date on which the Privacy Policy was updated. We recommend that you periodically review the Privacy Policy to stay informed of changes. We will ask for your consent to such changes if required by law.

10. LINKS TO THIRD PARTY WEBSITES

CGC’s website contains links to third party websites (e.g., LinkedIn and Meta). These third party websites publish their own privacy statements, which disclose the manner those third parties process Personal Information. Chattanooga Gas recommends that you review those third party statements when visiting any linked website. Chattanooga Gas is not responsible for the content of linked websites or the processing Personal Information by the companies that own and manage such websites.

11. CONTACT DETAILS

If you have any questions about this Privacy Policy or how CGC handles your Personal Information, please contact us at 866.643.4168 or G2CGCCREDITGP@southernco.com.