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Fraud Protection
Fraud Protection

Fraud Protection

Avoid Utility Scams!

Your personal safety and financial security are important!

Whenever a field service representative or one of our contractors visits your home or business, they will provide Chattanooga Gas identification. If you have further concerns, please contact customer care at 866.643.4168 to confirm that a representative has been scheduled to perform work at your premises.

When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify that they are a Chattanooga Gas employee. 

If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would know, for example:

  • The date of your last payment
  • The amount of your last payment
  • Your account number

Chattanooga Gas will never demand payment by one method such as prepaid debit /ATM card or checking account. 

Any customer who has doubts about the legitimacy of any call from Chattanooga Gas, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.

Finally, we will never ask for account or credit card information in an email. You can safely access and make changes to your account information and payment methods using our My Account online account management option.

Service Visit Information

For the safety of our customers and our employees, Chattanooga Gas requires that a customer or authorized representative, 18 years of age or older, must be present when our field service representative enters a home or business to perform work or safety checks. 

Pets must be stowed. Pets should be safely secured in a location as to not interfere with field technicians inspection of the gas meter, all appliances (electric and gas), and any necessary gas lines.

Clear and safe access to all appliances is required. This can include the following:

  • Unlocked attics and crawl spaces
  • Sufficient clearance around appliances and the meter that will permit a thorough inspection
  • Safe ladder access to elevated areas where appliances are located