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Transfer Service

Instructions

Please fill out this form if you already have natural gas service with Chattanooga Gas at another address and need to transfer service. If you do not already have natural gas service and would like to begin natural gas service at a new address with a meter, please fill out our Start Service Form instead. If you do not have a meter at your address already, please fill out our Start Services - New Meter Form.

Step 1: Where would you like to stop service?

Note: Same day requests are not available. Additionally, we will not honor requests made in the past for service dates. 

Step 2: Where and when do you want to start service?

Please note that it may take up to 48 hours to process your request.

If the gas meter is already on, select “None” for your entrance instruction. However, if you are not sure if the gas is on or off, please select the appropriate entrance instruction to give us access to all gas appliances to turn on your service.

Note: Electricity and water must be on and active at your premise prior to start date. Pets should be safely secured in a location as to not interfere with our field technician inspection of the gas meter, all appliances (electric and gas) and any necessary gas lines.

Step 3: Who will be responsible for paying the natural gas bill at the address indicated above?

Primary Person Responsible is:

If a social security number isn’t provided, you will automatically be billed a deposit.

Secondary Person Responsible is:

If a social security number isn’t provided, you will automatically be billed a deposit.

Step 4: Where would you like the bill mailed (if different than the address in Step 2)?

eBill is a convenient and secure billing option that does not require you to log in with a username and password to view your bill. You’ll use a “shared secret,” such as your ZIP code, to authenticate. Each month, you’ll receive an email with a PDF attachment of your bill which you can pay from directly. Applicable fees apply.

Is your billing address the same as your service address?
Enroll in Paperless Billing?