We're commited to providing safe and reliable natural gas.
Because natural gas is colorless and odorless, we've added a chemical odorant called mercaptan that makes natural gas smell like rotten eggs. This distinctive scent allows you to smell potential leaks quickly and take steps to stay safe. If you smell that stench in the air, make sure you do the following:
for discolored vegetation, blowing dirt or continued bubbling water in the area of a buried gas line.
for a hissing or roaring noise near a natural gas appliance or line.
for the distinctive “rotten egg” odor of natural gas.
the area immediately, warning others in the area as you leave. Keep everyone away from the area until emergency assistance arrives.
touching anything that may cause a spark. This includes lighters, matches, cigarettes, flashlights, light switches and telephones.
Wait until you are a safe distance away before using your cell phone. Once you are out of the area of the suspected leak and in a safe place, Call 911, then: Call Chattanooga Gas at 866.643.4170. Stay away until emergency personnel indicate it is safe to return.
Natural gas detectors may be installed by homeowners for an additional safeguard to detect leaks.
Planning a home improvement project? | Planting a tree? | Installing a fence or deck?