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energy assistance
energy assistance

Energy Assistance Programs for Residential Customers

You deserve peace of mind when it comes to paying your bill. That’s why, if you’re not able to pay your bill, we’re connecting you to available energy assistance funding through the below programs or agencies so you don’t face this challenge alone, but with our help. 

New! Chattanooga Gas Alternative Payment Program

Customers facing financial hardship due to COVID-19 who have past due balances are eligible to set up a payment arrangement in 12 monthly installments, with no down payment through My Account as a guest or registered user. Also, as part of this program, we’re waiving late payment fees that may have been assessed during the state of emergency and during the period of a payment arrangement.

Note: Customers with an active payment arrangement can renegotiate the terms of their arrangement to request 12 monthly installments with no down payment by calling 866.643.4168 to speak with an agent.

United Way

Individuals or families looking for resources and information on emergency shelter, food, clothing or financial assistance can contact 211, United Way’s resource and referral line through the methods below:

  •  Dial 2-1-1, 423-265-8000, or toll free at 1-866-921-3035
  • Text your zip code to 898-211 to start a text chat
  • Email us at


The Low Income Home Energy Assistance Program (LIHEAP) helps eligible customers pay for their heating service through grants that do not need to be repaid.

Even if you qualified for LIHEAP last year, you still must reapply. LIHEAP funds are still available for customers meeting income guidelines.

We have compiled a list of locations where customers in Tennessee can apply for LIHEAP.

Hamilton County residents can view this video to learn more about a federal grant that can help pay an energy bill.

Credit Counseling

If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 (866.559.8198 for Spanish) or visit ClearPoint’s website. (Usted puede visitar la versión del español Idioma del sitio haciendo clic aquí.) 
English | Spanish

Heating and Assistance for the Elderly and Low-Income Residents

Whether you need assistance paying your natural gas bills or are just looking for more information about the benefits of natural gas, you can find more information by contacting the resources below.


  • Chattanooga Gas Customer Care

  • Statewide Assistance
    Low Income Home Energy Assistance Program (LIHEAP), administered by Chattanooga
    Human Services; operates July through June

  • Bradley-Cleveland Community Services Agency
    155 6th Street, SE
    Cleveland, TN 37320
    Serving Bradley County

  • Family Children Services Hamilton County
    501 West 12th Street
    Chattanooga, TN 37402
    Serving Hamilton County

  • Southeast Tennessee Human Resource Agency
    312 Resource Road
    Dunlap, TN 37327
    Serving Bledsoe, Grundy, Marion, McMinn, Meigs, Polk, Rhea, & Sequatchie Counties

  • Ladies of Charity
    Greater Good Thrift Store

  • Northside Neighborhood House

  • Metropolitan Ministries

  • The Salvation Army

State and Federal Tax Incentives and Rebates