You deserve peace of mind when it comes to paying your bill. That’s why, if you’re not able to pay your bill, we’re connecting you to available energy assistance funding through the below programs or agencies so you don’t face this challenge alone, but with our help.
Customers facing financial hardship due to COVID-19 who have past due balances are eligible to set up a payment arrangement in 12 monthly installments, with no down payment through My Account as a guest or registered user. Also, as part of this program, we’re waiving late payment fees that may have been assessed during the state of emergency and during the period of a payment arrangement.
Note: Customers with an active payment arrangement can renegotiate the terms of their arrangement to request 12 monthly installments with no down payment by calling 866.643.4168 to speak with an agent.
Individuals or families looking for resources and information on emergency shelter, food, clothing or financial assistance can contact 211, United Way’s resource and referral line through the methods below:
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible customers pay for their heating service through grants that do not need to be repaid.
Even if you qualified for LIHEAP last year, you still must reapply. LIHEAP funds are still available for customers meeting income guidelines.
Click here for a list of locations where customers in the Tennessee area can apply for LIHEAP.
Hamilton County residents can view this video to learn more about a federal grant that can help pay an energy bill.
If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 (866.559.8198 for Spanish) or visit ClearPoint’s website. (Usted puede visitar la versión del español Idioma del sitio haciendo clic aquí.)
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Whether you need assistance paying your natural gas bills or are just looking for more information about the benefits of natural gas, you can find more information by contacting the resources below.