Skip to main content.

My Account has Changed

Based on customer feedback, we have updated the navigation in My Account to make it easier for you. 

Watch this video to learn more. 

Got It
energy assistance

Energy Assistance Programs for Residential Customers

You deserve peace of mind when it comes to paying your bill. If you or someone you know is worried about making or missing a payment, there are available energy assistance programs, grants and agencies to help. 

Shield of Warmth couple drinking coffee in their kitchen

Chattanooga Gas Shield of Warmth Program

The Chattanooga Gas Shield of Warmth program offers bill payment assistance grants and basic needs support to eligible Chattanooga Gas customers.

Seniors 65 and older and veterans are also eligible for additional grants.

To learn more about the eligibility requirements, contact The Salvation Army of Chattanooga at 423-305-6200 or visit their website.

woman drinking from mug in her office


The Low Income Home Energy Assistance Program (LIHEAP) helps eligible customers pay for their heating service through grants that do not need to be repaid.

Even if you qualified for LIHEAP last year, you still must reapply. LIHEAP funds are still available for customers meeting income guidelines.

We have compiled a list of locations where customers in Tennessee can apply for LIHEAP.

United Way of Greater Chattanooga – Hamilton County customers

Individuals or families looking for resources and information on emergency shelter, food, clothing or financial assistance can contact 211, United Way’s resource and referral line through the methods below:

  •  Dial 2-1-1, 423-265-8000, or toll free at 1-866-921-3035
  • Text your zip code to 898-211 to start a text chat
  • Email us at
The Chattanooga Gas Warm Neighbors Program is funded by direct contributions from Chattanooga Gas employees and customers.

Chattanooga Gas Warm Neighbors Program

A program funded by direct contributions from Chattanooga Gas employees and customers to provide qualifying households with monetary relief for their natural gas bills.

To apply for this program, customers in Hamilton County can contact United Way of Greater Chattanooga at 423-752-0300 and customers in Bradley County can contact The Caring Place at 423-472-4414.

Want to make a donation to Warm Neighbors? You can do so by adding $1, $2, $5, $10, $15 or $20 to your Chattanooga Gas bill payment. 

United Way of the Ocoee Region – Bradley County customers

United Way of the Ocoee Region – Bradley County customers

Dial 2-1-1, 423-800-8008, or toll free at 1-866-921-3035

Heating Assistance for the Elderly

Whether you need assistance paying your natural gas bills or are just looking for more information about the benefits of natural gas, you can find more information by contacting the resources below.

Resources for the Elderly

  • Chattanooga Gas Customer Care

  • Statewide Assistance
    Low Income Home Energy Assistance Program (LIHEAP), administered by Chattanooga
    Human Services; operates July through June

  • Bradley-Cleveland Community Services Agency
    155 6th Street, SE
    Cleveland, TN 37320
    Serving Bradley County

  • Family Children Services Hamilton County
    501 West 12th Street
    Chattanooga, TN 37402
    Serving Hamilton County

  • Southeast Tennessee Human Resource Agency
    312 Resource Road
    Dunlap, TN 37327
    Serving Bledsoe, Grundy, Marion, McMinn, Meigs, Polk, Rhea, & Sequatchie Counties

  • Ladies of Charity
    Greater Good Thrift Store

  • Northside Neighborhood House

  • Metropolitan Ministries

  • The Salvation Army

Are you past due on your bill?

A payment arrangement can give you more time to pay your bill, bring your bill current and help you avoid a possible service disconnection, even if applying for a bill payment assistance grant. Check your eligibility via My Account. Once you set up a payment arrangement:

  • You’ll pay your monthly payment arrangement amount for your past-due balance and your monthly current bill amount each month.
  • You’ll be eligible to enroll in the Budget Plan, if desired, to help you avoid unpredictable bills from month to month.

Credit Counseling

If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 (866.559.8198 for Spanish) or visit ClearPoint’s website. (Usted puede visitar la versión del español Idioma del sitio haciendo clic aquí.) 
English | Spanish

State and Federal Tax Incentives and Rebates