Skip to main content.

The Budget Plan

Helps you manage your monthly bills

How does Budget Plan work?


To determine your annual bill amount, we calculate your natural gas bill charges from the last 12 months and estimate gas prices for the next 12 months.



We divide that annual bill amount by 12 months to determine your new monthly Budget Plan amount.



About every three months we'll review your account and may adjust your monthly budgeted amount so that your payments are in line with your actual usage and the price of gas.

How do I enroll in Budget Plan?

To enroll in the Budget Plan, you must be current on your natural gas bill. If not current, you’ll need to pay the past-due balance or set up a payment arrangement for this balance to be eligible to enroll in the Budget Plan. Once enrolled, your Budget Plan enrollment will reflect on your next bill.

We currently offer two ways to begin the enrollment process:


Self-serve by visiting
My Account and
clicking the enrollment link

By Phone

Call us and follow the
phone prompts or
speak with an agent:

Once enrolled, your Budget Plan enrollment will reflect on your next bill. You may cancel your Budget Plan at any time, but we highly recommend you stay on the Budget Plan for at least one year so that you can fully realize the benefit it offers!

Are you past due on your bill?

If you’re past due on your bill, you may be able to set up
a Deferred Payment Arrangement.

How it works:

  • You pay a set number of monthly installments after the required down payment is made.
  • Brings your bill current, which will allow you to enroll in the Budget Plan, if desired, to avoid unpredictable bills from month to month.
  • Helps you avoid a service disconnection for an unpaid past-due balance so that you can continue to fuel your home uninterrupted with natural gas.

Note: Once you set up a payment arrangement, you will pay your monthly payment arrangement amount for your past-due balance and your monthly current bill amount each month.



Chattanooga Gas Deferred Payment Arrangement

Are you eligible for a Deferred Payment Arrangement?

Check your eligibility online or over the phone.


  • Go to your My Account
  • Hover over Payment Options
  • Select Payment Arrangements from the drop-down menu

Over the phone

Call us at 866.643.4168