Chattanooga – April 19, 2023 – Chattanooga Gas has been recognized as one of the “Easiest To Do Business With” utilities for U.S. residential customers by Escalent, a top data analytics and advisory firm. This is the first time Chattanooga Gas has earned this designation among residential customers.
Escalent also named Chattanooga Gas a Most Trusted Brand among utilities last year. In 2021, Chattanooga Gas was recognized as a Business Customer Champion, finishing sixth among the natural gas utilities in the study.
“This award highlights Chattanooga Gas’ efforts to provide superior customer service and value each and every day,” said Pedro Cherry, Chattanooga Gas President and CEO. “It’s also a testament to our team members who always put our customers at the center of everything they do.”
Escalent surveyed approximately 76,100 customers from the country’s 141 largest utility companies. Utilities were scored in key areas including Customer Service effort, communications clarity and ease of access to and use of programs and services.
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About Chattanooga Gas
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 68,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, visit chattanoogagas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 666,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
Media Contact
Alicia Young
c: 770-658-9728
e: aliyoung@southernco.com