Chattanooga Gas recognized for customer-centered service and community commitment

Chattanooga, TN – February, 12, 2026 – Chattanooga Gas has been named a Residential Customer Champion for the fourth consecutive year, as well as a Business Customer Champion by Escalent, a leading data analytics and advisory firm. Being awarded these titles exemplifies the company’s long-standing commitment to building trust, delivering reliable service, and putting customers at the center of every decision.

For Chattanooga Gas, earning customer trust goes far beyond delivering natural gas. Customer trust is about making natural gas services easier to manage, more transparent, and more accessible for the people and communities we serve.

“Our customers rely on us every day, and we take that responsibility seriously,” said Walt Farrell, president and CEO of Chattanooga Gas. “Whether it’s improving how we communicate about billing, expanding payment options, or supporting those facing financial hardship, we are focused on doing what’s right for our customers and our communities.”

Making billing more predictable and transparent
Chattanooga Gas recently enhanced its Budget Plan to proactively notify customers when their monthly budget amount is expected to change. Driven directly by customer feedback, this improvement helps eliminate surprises and gives customers greater confidence and control over their household energy expenses.

Expanding access and flexibility through digital tools
As part of ongoing digital transformation efforts, Chattanooga Gas introduced Guest Pay, a secure payment option that allows friends, family members, or charitable organizations to pay part or all of a customer’s bill. Guest Pay requires only a phone number and ZIP code — no account login or sensitive information — making it easier for customers to receive support when they need it most.

Supporting customers and strengthening the community
Chattanooga Gas also remains committed to being a citizen where we serve. Through its bill payment assistance initiatives, the company has provided more than $90,000 in assistance grants to help customers manage their natural gas expenses. This investment reflects Chattanooga Gas’ belief that caring for its people strengthens the communities it serves.

From customer-requested billing enhancements to community investment and digital innovation, Chattanooga Gas continues to focus on what matters most: safety, reliability, trust, and service that puts people first.

To learn more, visit www.ChattanoogaGas.com or connect with us on Facebook or Instagram.

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About Chattanooga Gas 
Chattanooga Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Chattanooga Gas provides retail natural gas sales and transportation services to approximately 72,000 customers in Hamilton and Bradley counties in southeast Tennessee. The Chattanooga Gas service area includes the communities of Chattanooga, Cleveland, Red Bank, East Ridge, Lookout Mountain and Signal Mountain. For more information, visit ChattanoogaGas.com. 

Media Contact: 
Ashley Hoffman
c: 678.357.1685
ahoffman@southernco.com